FAQS

 ABOUT OUR VINTAGE

We dig throw the dustiest closets and the most hidden vintage and thrift stores to bring you the awesome jems that we deem cool. Our Vintage items have been hand-selected by Angie Rox herself. We take pride in knowing that we are bringing you the most unique and original vintage pieces we can find as well as cute extras that we sell to you for super cheap. All items have been laundered and checked for any tears, rips and stains before shipping. Sometimes tiny errors can be overlooked. We do our best to list everything as we see it to make sure there are no surprises. What you see is what you get. Always remember to always read our description before ordering or requesting a return.

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: Vintage@thelintshop.com

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?

Please see our item specifics for general information on the measurements of a item. If you still have specific questions about a fit of an item or measurement guidelines, please email us.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All items purchased on sale or marked down cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

WHEN WILL MY ORDER SHIP?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add vintage@thelintshop.com to your safe sender list. You can also check your order status by signing into your account on our website.

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and you should contact your customs office for specific amounts and percentages. The Lint Shop cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from The Lint Shop, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to The Lint Shop. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

I HAVE A STORE CREDIT. HOW DO I USE IT?

First, sign into your Lint Shop account. You should see the store credit on the "My Account" page. Upon checkout, the store credit will automatically be deducted from your order total. If you do not use the entire store credit, the remainder will go back into your Lint Shop account to be used on future purchases. All store credits are valid for one year from the date issued.

I RECEIVED A LINT SHOP GIFT CARD. HOW DO I USE IT?

Under the Payment section during checkout, click the “Use A Gift Card” button. Enter your gift card number and PIN (if you have one). Click “Apply Gift Card”. The gift card amount will be deducted from your order total.