FREQUENTLY ASKED QUESTIONS
Good to know.
Everything you need to know about shopping THE LINT SHOP, from finding the right vintage piece to shipping, returns, and getting in touch.
Have another question? We're here to help.
THE ARCHIVE
What is THE LINT SHOP?
Founded in Pennsylvania in 2010, THE LINT SHOP is a vintage lifestyle brand inspired by the style and culture of the 90s and early 2000s. Our curated archive brings together clothing, accessories, home goods, collectibles, and lifestyle finds selected for their character, design, and individuality.
What kind of items do you sell?
Our collection spans vintage clothing, accessories, home goods, nostalgic collectibles, and lifestyle objects. From classic silhouettes and graphic tees to unexpected vintage finds, our inventory reflects our appreciation for the style and culture of the 90s and 2000s.
Are your items vintage?
Our focus is on vintage pieces and nostalgic finds inspired by the 90s and early 2000s. Please refer to each product description for details about an item's age, brand, origin, and other available information.
Are your items one of a kind?
Many of our vintage pieces are unique or available in limited quantities. Once an item sells, we may not be able to restock it. We recommend purchasing when you find something you love.
CONDITION & SIZING
What condition are your vintage items in?
Vintage pieces may show signs of previous use or age, including fading, wear, or other characteristics that contribute to their individuality. We aim to describe each item's condition accurately and identify notable flaws in the product description.
Please review all photographs, measurements, and condition notes carefully before placing your order.
Will the item look exactly like the photos?
We photograph our products to represent them as accurately as possible. Colors and textures may appear slightly different depending on lighting, photography, and your screen settings.
How do I choose the right size?
Vintage sizing can differ from modern sizing and vary between brands. We recommend reviewing the measurements and sizing information in each product listing rather than relying on the original size label alone.
If you have a question about fit, contact us before purchasing.
Can I request additional photos or measurements?
Absolutely. Contact us with the product name or link and let us know what information you need. We'll do our best to help before you make your purchase.
ORDERS & PAYMENT
How do I place an order?
Browse the archive, select your items, and follow the checkout instructions on our website. Please review your order details, shipping address, and selected shipping method before completing your purchase.
What payment methods do you accept?
Available payment methods are displayed during checkout. If you have a question about a particular payment option, please contact us.
How long does order processing take?
Please allow 1–3 business days for order processing, excluding weekends and applicable holidays. Processing time is separate from the carrier's delivery time.
During periods of unusually high order volume, additional delays may occur. We'll communicate any significant changes whenever possible.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible with your order number. Because orders may be processed quickly and many items are unique, we cannot guarantee that a change or cancellation can be accommodated.
Will I receive an order confirmation?
An order confirmation should be sent to the email address provided at checkout. If you don't see it, check your spam or junk folder before contacting us.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes. Standard shipping within the United States is free, with no minimum order requirement.
Available shipping methods and any applicable charges for other services will be displayed at checkout.
Do you ship internationally?
Yes. We offer international shipping to eligible destinations. Available services, shipping rates, and estimated delivery times depend on your destination and will be shown at checkout where available.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Customers are responsible for reviewing applicable requirements before ordering.
How long will delivery take?
Order processing takes 1–3 business days. Transit time begins after your order has shipped and varies depending on the destination, shipping service, and carrier.
Delivery estimates are not guaranteed.
Will I receive tracking information?
Tracking information is provided for shipping methods that include tracking. When tracking is available, please use the information provided to follow your shipment's progress.
What if my package is delayed or marked delivered but hasn't arrived?
First, review your tracking information and confirm the shipping address on your order. Check around your delivery location and with household members or your local carrier, if applicable.
If your package is still missing, contact us with your order number and tracking details so we can help determine the next steps.
Can I change my shipping address after ordering?
Contact us immediately if you need to correct your shipping address. Changes cannot be guaranteed once an order has been processed or shipped.
RETURNS & REFUNDS
What is your return policy?
We accept eligible returns requested within 30 days of delivery.
Before sending an item back, please contact us at vintage@thelintshop.com or through our website contact form for return instructions. Please review our full Returns Policy for eligibility requirements, item condition requirements, and any exclusions.
How do I start a return?
Contact us within the 30-day return window with your order number and the item you'd like to return. We'll provide the next steps in accordance with our Returns Policy.
Please wait for return instructions before shipping an item back.
When will I receive my refund?
Once your return has been received and assessed, any approved refund will be processed in accordance with our Returns Policy. The time it takes for funds to appear in your account may depend on your payment provider.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photographs of the item and packaging where relevant. We'll review the details and help determine the appropriate resolution.
KEEP IN TOUCH
How can I hear about new arrivals?
Follow THE LINT SHOP on Instagram for new finds, collection highlights, and a closer look at the culture and style behind the brand.
Instagram: @thelintshop
You can also revisit the website to discover newly listed pieces.
How can I contact THE LINT SHOP?
For questions about products, orders, shipping, or returns, email us at vintage@thelintshop.com or use the contact form on our website.
Please include your order number when asking about an existing order.
THE LINT SHOP
Choice vintage from the 90s to 2000s.
Pennsylvania since 2010.
Defined by taste. Not trends.